Terms of Use



What is this Privacy Policy for?

This privacy policy is for all www.wearemarshmallow.com website and platform services and served by We Are Marshmallow Ltd and governs the privacy of those who chose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.


Personal Data We Collect

Marshmallow collects data to operate effectively and provide you the very best experiences across the website, our platform, email and social media. We only collect this data if you give us explicit consent to do so. You provide some of this data directly, such as when you create a Marshmallow account or subscribe to our newsletters, blog, webinars or other marketing content. We also get some of it by recording how you interact with our products by, for example, using technologies like cookies. However, we do not use what you say in email, chat, video calls or voice mail, or any other documents, photos or other personal files.


How We Protect Your Data

We never share your data with third parties. Administrative access to any data is controlled by the data protection officer of We Are Marshmallow Ltd only using label based access control with password protected access. Passwords are not stored electronically or physically and are updated regularly. We only use industry leading third party services to store your data such as www.hubspot.com and www.MailChimp.com which we know comply to the strictest security and privacy laws. Please refer to each vendor for their most up to date policies. We store data on active customers continuously until they delete or make a request to delete their information. Inactive customer data is deleted automatically after 3 years.   


How We Use Your Personal Data

Marshmallow uses the data we collect to operate our business and provide you the service we offer, which includes using data to improve our service and personalise your experiences. We also may use the data to communicate with you, for example, informing you about your account, alerts and and product information. We also use data to help show more content to you, whether in our own platform, website, blog or email communications. We do not store any data that is not intended for direct use in our service, improving your experience of using Marshmallow products or marketing materials.  


Where and How We store Your Data

Marshmallow uses cookies (small text files placed on your device) and similar technologies to provide our websites and online services and to help collect data. Cookies allow us, among other things, to store your preferences and settings; enable you to sign-in; provide interest-based advertising; combat fraud; and analyse how our websites and online services are performing.

You have a variety of tools to control cookies, web beacons and similar technologies, including browser controls to block and delete cookies and controls from some third-party analytics service providers to opt out of data collection through web beacons and similar technologies. Your browser and other choices may impact your experiences with our products.


How To Access & Control Your Data

To fulfil your right to be forgotten you can view, edit or delete your personal data online from within our platform. You can also make choices about Marshmallow’s collection and use of your data when first visiting our website. We also provide an unsubscribe link and preference centre link in all our emails to you meaning you can update your preferences or globally unsubscribe at any time.

If you would like a physical copy of the information we hold on you please submit your request in writing to marketing@wearemarshmallow.com